Support

support@stocktrax.online

We aim to reply within one business day. Business days are Monday to Friday, Philippine time.

There is no phone line, no live chat, and no dedicated account manager. That is deliberate rather than an oversight: the price is set so a seller can decide alone, and staffing those channels would change it.

• Getting your spreadsheet imported
• Understanding why a number says what it says
• Fixing a stock count that has gone wrong
• Billing, cancellations and refunds
• Deleting your account and your data
• Reporting a bug

• Anything inside Shopee, Lazada or TikTok Shop. We are not affiliated with them and cannot see, change or recover anything in your seller centre.
• Recovering data you deleted from your own spreadsheet before importing it
• Tax, accounting or legal advice about your business

“The number looks wrong.” Open the product and read its history. Every change is recorded with the reason given at the time, so the count can always be traced back. If the history does not explain it, that is worth reporting — send us the product name and what you expected.

“It has not deducted my stock.” It will not, yet. StockTrax does not connect to your sales channels — automatic deduction is waiting on marketplace approval. Stock moves when you move it. This is the single most common thing new sellers ask about.

If a count is wrong in a way the history does not explain, tell us as soon as you can and include the product name or SKU, what the number says and what you expected, and roughly when you noticed.

We would rather hear about it early. The product is built so that every count can be reconstructed from its history, which is what makes this kind of problem investigable at all.

If you find a security problem, email support@stocktrax.online with “Security” in the subject. Please tell us before telling anyone else, and give us a reasonable chance to fix it.

Email support@stocktrax.online and ask. There is no delete button in the app yet, so this is handled by request. Your data is deleted permanently within 30 days.

Export your catalogue first if you want to keep it — the export gives you every product as a spreadsheet, and once your data is deleted we cannot get it back.

StockTrax is operated by GenC Publishing, a sole proprietorship registered with the Department of Trade and Industry, based in Quezon City, Metro Manila, Philippines. DTI Business Name Registration No. 8424356.