Refund and Cancellation Policy

StockTrax includes a 14-day free trial. Nothing is charged during it, and you can create an account and use StockTrax without a card at all — a card is only needed to start a subscription.

If you cancel before the trial ends, you are not charged.

₱1,499 per shop, per month, renewing monthly until cancelled. One flat price — never a percentage of your sales, and never a fee per order.

Lemon Squeezy is the merchant of record for StockTrax. They are the seller on your receipt, they process the payment, and they handle applicable taxes. We never receive or store your card details.

Because of that, Lemon Squeezy’s own terms and refund policy also apply to your transaction, alongside this page.

You can cancel at any time. There is no cancellation fee and no minimum term.

Cancel through the customer portal link on your Lemon Squeezy receipt email, or email support@stocktrax.online and we will do it for you.

What happens when you cancel:

• Your subscription stops renewing.
• You keep access until the end of the period you have already paid for. Cancelling does not cut you off on the day you click it — you paid for the period, so you keep it.
• Your data stays in your account.
• You can export your entire catalogue as a spreadsheet at any time, before or after.

That behaviour is built into the product, not just promised here: a cancelled subscription retains access until its end date.

We do not offer refunds on monthly subscription payments.

The 14-day free trial exists precisely so that nobody has to buy without trying it first, and cancelling is free, immediate, and keeps your access to the end of the period you paid for. Between those two things, you should never be in a position of paying for a month you did not want.

This does not affect any right you have under Philippine consumer law that cannot be waived by agreement, and it does not override Lemon Squeezy’s policy as the merchant of record.

If something has gone wrong — you were charged unexpectedly, or the product did not do what this site says it does — email support@stocktrax.online and tell us what happened. We would rather hear about it than not.

If a renewal payment fails, Lemon Squeezy retries it. Access continues while they are retrying — a single failed charge does not lock you out, because an expired card is usually the reason. If the retries do not succeed, the subscription ends and access stops.

If we change the price for existing subscribers, we will email you at least 30 days before it takes effect, so you can cancel first if you would rather not continue.